Return & Exchange Policy for Abel Fashion
At Abel Fashion, we want you to be completely satisfied with your purchase. If you’re not happy, we’re here to make it right. This policy explains how you can return or exchange items purchased from abelfashion.com.
1. Return Eligibility
•Items must be returned within 30 days of the purchase date.
•Products must be:
•Unworn, unwashed, and in their original condition.
•With all original tags and packaging intact.
•Items marked as final sale or non-returnable cannot be returned or exchanged.
2. Non-Returnable Items
The following items are not eligible for return or exchange:
•Gift cards.
•Customized or personalized items.
•Items purchased during clearance or flash sales.
3. Initiating a Return
3.1. Online Returns
•Log in to your account on abelfashion.com and go to the “Order History” section.
•Select the item(s) you wish to return and follow the instructions to generate a return label.
•Pack the item(s) securely and attach the provided return label to the package.
3.2. Contact Customer Support
If you need assistance with your return, contact us at:
•Email: [email protected]
•Phone: +1 (316) 267-3737
4. Exchanges
•Exchanges are subject to stock availability.
•If you wish to exchange an item, contact us to confirm availability and reserve your replacement.
•Follow the same process as outlined in the “Initiating a Return” section.
5. Refunds
•Refunds will be processed within 7-10 business days after we receive and inspect the returned item(s).
•Refunds will be issued to the original payment method.
•Original shipping fees are non-refundable unless the return is due to an error on our part or a defective product.
6. Damaged or Defective Items
If you receive a damaged or defective item:
•Contact us within 7 days of receiving your order.
•Provide photos of the damaged or defective item for verification.
•We will offer a replacement, repair, or refund, depending on the situation.
7. Return Shipping Costs
•For U.S. Customers:
•Returns for defective or incorrect items are free of charge.
•For other returns, a flat return shipping fee of $5.99 will be deducted from your refund.
•For International Customers:
•Return shipping costs are the responsibility of the customer unless the return is due to our error.
8. Store Credit
•Customers can opt for store credit instead of a refund.
•Store credit will be issued as an e-gift card, which can be used for future purchases on abelfashion.com.
9. Contact Us
If you have any questions or need assistance with a return or exchange, please contact us:
•Email: [email protected]
•Phone: +1 (316) 267-3737
•Mail:
Abel Fashion
203 S Sedgwick Ave
Burrton, KS 67020, USA
Thank you for shopping at Abel Fashion. We are dedicated to providing you with high-quality products and excellent customer service.